Awning Doctors FAQ

Question 1

How often should I have my awning professionally cleaned?

Accepted Answer

We recommend professional cleaning at least once a year. Different factors will determine the frequency needs. These include location, direction to the sun, fabric color, stationary vs. retractable, and more.

Question 2

Do you offer any maintenance programs?

Accepted Answer

Yes. We offer preventative maintenance programs for both residential and commercial customers. Regular scheduled service keeps your awnings in top condition and can dramatically slow or pause the aging of your canvas. This also helps catch the small issues before they become expensive repairs or replacements.

Question 3

Can you clean all types of awning fabric?

Accepted Answer

Yes. We clean acrylic fabrics (like Sunbrella), vinyl, canvas, and polyester awnings. Our cleaning methods are tailored to each fabric type to ensure the best results without damage.

Question 4

What does the cleaning process involve?

Accepted Answer

We inspect the awning, pre-treat stains and biological growth, soft-wash the fabric with awning-safe solutions, rinse thoroughly, and apply a protective treatment. The entire process typically takes 1–3 hours depending on the size and condition.

Question 5

Can you repair my awning canvas or does it have to be replaced?

Accepted Answer

We'll give you an honest assessment. Many times, the awning is just in need of a patch or a seam fix. If it can be fixed, we will provide you the best and most affordable solution. Most fixes are a small fraction of the price of what a new awning would cost.

Question 6

My awning fabric has been deemed "Beyond Repair". Does that mean I have to buy a new awning and frame?

Accepted Answer

No. Most awnings (both stationary and retractable) are designed to allow the fabric to be replaced when needed. Once replaced, you'll want to have Awning Doctors begin regular maintenance. This protects the look and extends the life of your investment.

Question 7

Can you give me an idea of what's needed for my awning without visiting my home or business?

Accepted Answer

If you would like to send us a picture of your awning, you can text it to 520-293-5559 or email sales@awningdoctors.com. Sometimes this saves us a trip and saves you time. Although, we may still want to see the awning in person before giving you a final evaluation.

Question 8

My awning has a tear or popped seam. Can you fix it, or do I have to get a new one?

Accepted Answer

Many times fabric can be repaired, although it would need to be evaluated before that conclusion is made. Repairs often depend on the age of the fabric, the condition of the fabric and the severity of the damage.

Question 9

Do you sell or install new awnings or do full recovers?

Accepted Answer

No, we are an awning maintenance and repair company for existing awnings only. If you need a new awning or your awning is beyond repair, we can recommend the right company for you upon request.

Question 10

Do you work on wooden or aluminum awnings?

Accepted Answer

No, we work strictly with canvas and vinyl shade structures.

Question 11

Can you repair a retractable awning?

Accepted Answer

We offer many repairs for retractable awnings, including the canvas, the settings and more. Please note, we do not provide new parts such as arms, springs or motors.

Question 12

Do you service commercial awnings?

Accepted Answer

Yes. We work with restaurants, retail stores, hotels, and other businesses throughout Southern Arizona. Commercial awnings are a key part of your brand image — we keep them looking professional.

Question 13

What areas do you serve?

Accepted Answer

We serve all of Southern Arizona including Tucson, Oro Valley, Marana, Vail, Sahuarita, Green Valley, Catalina Foothills, Casas Adobes, Saddlebrooke, and surrounding communities.

Question 14

Do you have a showroom or main office I should visit?

Accepted Answer

We do not have a storefront location. We operate primarily in the field, meaning we come to you. By not having the additional and unnecessary cost of a store front location, we as a business, are able to pass those savings onto you.

Question 15

What methods of payment do you accept?

Accepted Answer

Accepted methods of payment include check, major credit cards, Zelle, Venmo, PayPal, or cash.

Frequently Asked Questions

Still Have Questions?